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Client Experience Coordinator /les-opportunites/90383-client-experience-coordinator /en/opportunities/90383-client-experience-coordinator

Client Experience Coordinator

  • Type de contrat : CDI
  • Pays : Etats-Unis
  • Ville : New York
  • Métier : Administration des Ventes & Services Clients
  • Expérience : Débutants acceptés

Présentation de la société

HOPHermès was founded in 1837 as a maker of harnesses and saddles. Six generations of enterprising artisans have opened up new domains and conquered new markets imbued with respect for the past and enthusiasm for the future. A family owned company; Hermès is managed by Chief Executive Officer Axel Dumas, a member of the sixth generation of the family. The artistic direction is led by Pierre-Alexis Dumas, also a member of the sixth generation. An Equal Opportunity Employer. It is the policy of  Hermès  of Paris Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race,  color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, layoff or termination are to be administered with due regard to job performance, experience, and qualifications, but without discrimination because of race, color, religion, sex, age,  national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.  Hermès  of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable law.  

Mission générale

  • Reporting to the Senior Manager of Client Services, the Client Experience Coordinator plays an integral role in supporting all customer experience activities by helping the VP and Managers within the department. With an innovative approach to business development and client experience, you will help develop programs that grow the business through recruitment of clients, their engagement, and retention.The Coordinator is responsible for logistical duties assigned by the VP and Managers as well as all small-scale regional animations including but not limited to: holiday activations, craftsmen events, personalization events (ex: fragrance engraving, leather embossing, embroidery events). The Coordinator is also responsible for submitting, recording and processing all invoices and keeping up to date spending records. The coordinator also tracks all event inventory and materials, creates post-event recaps, archives all event photos and communication tools/collateral.The Coordinator will also support Client Experience and After Sales projects such as uniforms, repair follow ups and other related projects. Twice a year, the Coordinator will oversee the uniform ordering process by gathering the stores needs and placing the orders with Paris. Throughout the year the Coordinator will follow up for stores on urgent and escalated repairs and support the stores managing the After Sales IT system.The Coordinator will help in developing competitive research on different client experience topics in order to help the local and global keep abreast of latest market innovations.

Principales activités

Help develop outreach strategy to target new, existing and lapsed clients; partner with Client Experience Managers and Regional VPs to customize by Market, where necessaryCreate and update all animation guideline documents for all in-store regional animations.Create all event recaps and year event recap books. Upload and manage all event photo archives.Support all retail animation activities by coordinating and executing all logistical tasks assigned by the VP and Sr. Manager including but not limited to: communicating with vendors, coordinating with warehouse on inventory movements, creating logistical charts, managing on-site contacts, coordinating attendance with the store.Help overseeing and managing the animations budget process including but not limited to: following all accounting, finance and internal audit requirements related to setting up all new vendors, processing, tracking and recording all invoices and budgets and maintaining an accurate and up-to- date event invoice ledger at all times. Meet with VP and Sr. Manager of Client Services to review monthly budget.Organize, track and maintain records of all inventory items belonging to the Client Experience department including past and present props, materials, porcelain, crystal and archives housed in the corporate offices, off-site warehouses, or external vendors.Provide updates to VP and Sr. Manager on a regular basis on all delegated tasks. Practicing timely follow up and anticipating department needs.Develop competitive research on relevant client experience topicsSupervisory ResponsibilityYESSupervises all vendors (caterers, installers, entertainment, security, etc.)Budget ResponsibilityYESProcesses, tracks and records all submitted events invoices and maintains an accurate and up-to-date Master Events budget. Master Budget guidelines are set annually by the finance/accounting/internal audit department as well as the Senior Manager of Client Services.

Profil du candidat

  • Minimum Years of Experience1-2 years of experience in a full-time position, including at least 1 year of relevant event planning experience.Minimum Education RequirementCollege degree.Preferred Skills:Have a strong understanding of principle event planning skillsExperience with hands-on event planning and logistics managementExcellent budget management skills, and proficient in Microsoft ExcelPossesses a strong work ethic and be an enthusiastic team playerMust be able to prioritize a heavy workloadExcellent organization skillsFlexible to travel, as neededWork well and be flexible in high stress situationsHave a keen attention to detailMust be a resourceful problem-solverSuperior interpersonal and communication skillsHighly self-motivated and eager to learnAble to work independently in a fast-paced environmentComputer proficient; knowledgeable in Microsoft Office