Sales Associate London Store (M/W)
- Type de contrat : CDI
- Pays : Royaume-Uni
- Ville : Londres
- Métier : Magasins-Vente
- Expérience : Minimum 3 ans
Présentation de la société
For more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots for men. A company of the Hermes group since 1976, the bespoke footwear is still hand-crafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory.John Lobb owns a distribution network that includes twenty stores established in eight countries, and works with a highly selective network of partners and authorized retailers around the world.
- Our London Jermyn Street store is looking for a new Sales Associate. The store has been established since 1995 selling ready-to-wear and made-to order shoes and accessories, and has a total team of 5 people.
Élément de contexte
This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily shop life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks. The successful candidate will be expected to be able to maximise sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.
Under the direct responsibility of the Store Manager: Sales floor operations- Act as a member of the sales team offering excellent customer service, developing and maximising sales opportunities whilst ensuring customer retention.- Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.- Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times- Deal with customer queries and correspondence. Stock and back-office management- Maintain a constant knowledge of the stock that is available in the store and elsewhere.- Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.- Participate in the stock ordering, receiving and maintenance processes. Miscellaneous:- Contribute to the compilation, maintenance and utilisation of an accurate customer database in support of CRM initiatives.- Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.- Liaise with the wider John Lobb team as necessary in support of the store’s requirements.- Undertake projects and responsibilities at the direction of the Manager.
Profil du candidat
- Previous experience (3 years minimum) in high-end/luxury international retail contexts; experience in the shoes / men’s clothing sector would be a plus;Excellent communication skills: written and oral English;Fluency in another language, preferably French, would be a strong advantage;Some experience of retail administration. A basic understanding of CRM, databases and e-commerce would be a plus. To complete the profile the candidate has to: possess a sophisticated approach to selling and customer relations;be a team player;be dynamic, flexible and adaptable;be proactive and focus on performance;possess good problem solving skills.