Retail Director Benelux & Nordics
- Type de contrat : CDI
- Pays : Belgique
- Ville : Brussels
- Métier : Direction Générale
- Expérience : Minimum 10 ans
Présentation de la société
Hermès Benelux & Nordics is a subsidiary of Hermès International, in charge of the distribution of the Hermès products in Benelux and Scandinavia. Its region is a geographical and cultural mosaic, operating :
6 direct stores : Brussels, Antwerp, Knokke, Amsterdam PC, Amsterdam Bijenkorf, Copenhagen
3 concessions : Luxembourg, Stockholm, Oslo
Élément de contexte
AS OUR RETAIL DIRECTOR YOUR MISSION WILL BE:
To build and put in place the Retail strategy of the Benelux & Nordics region in terms of sales as well as Customer service by:
ensuring a network of stores of outstanding quality, known for its excellent client service, flow of operations and people
driving the stores and their teams in a dynamic way to develop and maintain a loyal Hermès client base
supporting Hermès concessions to adhere to contractual obligations in terms of Hermès expectations
As Retail Director you will work closely with the region's senior management team in order to create and transmit an ambitious and coherent vision based on sustainability across all business areas of the region. You are very close to the network of stores and respect our people, rules and values.
DRIVE THE STORE NETWORK TO OUTSTANDING CLIENT SERVICE
You challenge and support the sales teams to deliver best service in terms of welcome, listening and solutions offered.
You put a focus on a strong clienteling spirit in order to develop and reinforce relations with our local clients.
In the search of excellent client service, you orient the actions of the Retail Operations Manager towards a continuous optimisation of flow between front & back-of-house fonctions.
With a creative and open mindset and together with the Communications Director, you sponsor in-store animations that attract new and surprise existing clients.
You follow commercial activities of our concessions and support where necessary.
DRIVE & SUPPORT THE COMMERCIAL ACTIVITY
You actively participate in building the yearly budget and longer term strategy of the region, in particular through the definition of sales and cost targets together with the Product Offer Manager and the Financial Director.
You propose and put in place solutions in line with the strategic goals of the region.
Together with the VM and in collaboration with the Product Offer Manager, you support the sales results and sell-through in each universe
You ensure the respect of business procédures in line with internal control
You make sure your team of Store Managers is competent and proactive and drive them through challenging objectives, which you regularly follow up on and support.
In close copperation with the HR Director, you determine and answer to the needs of the teams in terms of recruitment, training, talent management and remuneration.
You visit all stores on a regular basis to ensure a good functioning, conduct business reviews, deal with operational and managerial issues, share best practices and motivate the teams.
You develop the competencies and cohesion in each store team through: information, communication, sharing of objectives and best practices as well as dealing with difficult issues at the source
As a member of the senior management team, you encourage a positive, open and transversal way of working.
BE AN ACTIVE MEMBER OF THE EUROPEAN RETAIL COMMUNITY
You work in collaboration with the Retail Directorate Europe and that of the other countries in order to create a "European" spirit
You participate in the European Retail Comities, bringing all relevant issues from the store reality to the table
Profil du candidat
- WHAT YOU WILL GAIN FROM JOINING US, IS…
- … a great possibility of making an impact, in a «start-up» mode, in taking Hermès under direct management in Scandinavia and creating a small, but highly complex region within Europe.
- WHAT DOES IT TAKE TO JOIN US?
- min. 10 years of experience in managing a flagship store and/or animating a network of stores
- Strategic vision with an open mindset for "out-of-the-box" solutions
- Leadership & team player approach
- Very solid managerial experience
- Capacity to manage multicultural teams at a distance
- Structure, precision and creativity
- Interpersonal skills: ability to listen and create strong links
- Sense of Humour !
- Excellent level of English and French, Dutch or a Scandinavian language is a plus