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Team Leader - Sydney Boutique /les-opportunites/68485-team-leader-sydney-boutique /en/opportunities/68485-team-leader-sydney-boutique

Team Leader - Sydney Boutique

  • Type de contrat : CDI
  • Pays : Australie
  • Ville : Sydney
  • Métier : Magasins-Vente
  • Expérience : Minimum 3 ans

Présentation de la société

Hermès Australia

Mission générale

  • The Team Leader role is vital to supporting the Store Manager and their continued success of an ever-evolving, dynamic team and boutique. The Team Leader is responsible for the coaching, mentoring and management of a Sales Team.

Principales activités

• Client Experience:
 Offer an exceptional experience to all clients, using the Sales and Service Ambassador guidelines
 Lead by example to team members by up-selling and cross-selling
 Develop and strengthen meaningful relationships with new and existing clients
• Boutique Operations:
 Ability to make decisions aligned with the businesses operating standards and values in the absence of the Store Manager
 Demonstrate a united front with other Team Leaders to consistently deliver daily operations and store functions as efficiently as possible
 Display best practice to your team by accurate and correct use of Cegid, Hpad, Hcare, Looop and Hermesphere
• Sales Management & Metier Development:
 Monitor and analyse sales of Metiers and quantitative attributes of Team members including Sales, UPT, VPT etc
 Maintain regular meetings with your Sales Team regarding metiers and sales
 Ensure visual merchandising standards are maintained as per the Visual Merchandising guidelines
• Team Management:
 Encourage, develop and motivate team on and off the boutique floor
 Identify training opportunities to strengthen existing skills and develop team member needs
 Plan and execute monthly catch ups, KPI tracking and annual reviews for Team
 Be accountable for your Team by ensuring that qualitative attributes as part of KPIs are upheld
 Foster an open, positive and harmonious work environment
 Effectively manage Team conflicts and issues in a proactive manner
• Inventory Management:
 In-depth knowledge of the operational control and inventory management systems to ensure smooth product flow
 Inventory accuracy for metiers through cycle counts and stocktakes. Delivering strategies and active measures to mitigate issues (if necessary)
 Work with Merchandising team to ensure the appropriate product coverage is presented in store

Finalité du poste

This role is required to assist in the optimization of sales through the highest standard of client experience, product knowledge and operational duties.

Profil du candidat

  • • Positive, proactive, efficient and client focused
  • • Comprehensive product knowledge in Hermès metiers
  • • Strong written and verbal communication skills, computer literate
  • • Ability to motivate, guide and coach sales team to achieve personal targets through impactful leadership
  • • Able to work accurately in a fast-paced work environment and adapt quickly to change
  • • Business acumen and analytical skills; results driven
  • • Proficiency in English