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Manager of Learning & Development /les-opportunites/56023-manager-of-learning-development /en/opportunities/56023-manager-of-learning-development

Manager of Learning & Development

  • Type de contrat : CDI
  • Pays : Etats-Unis
  • Ville : New York
  • Métier : Ressources Humaines
  • Expérience : Minimum 6 ans

Présentation de la société


Hermès was founded in 1837 as a maker of harnesses and saddles. Six generations of enterprising artisans have opened up new domains and conquered new markets imbued with respect for the past and enthusiasm for the future. A family owned company; Hermès is managed by Chief Executive Officer Axel Dumas, a member of the sixth generation of the family. The artistic direction is led by Pierre-Alexis Dumas, also a member of the sixth generation. An Equal Opportunity Employer. It is the policy of  Hermès  of Paris Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race,  color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, layoff or termination are to be administered with due regard to job performance, experience, and qualifications, but without discrimination because of race, color, religion, sex, age,  national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law.  Hermès  of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable law. 

Mission générale

  • As part of the Talent Development team, the Manager of Learning & Development will be responsible for designing, organizing and delivering a wide range of curricula to support the success and long-term development of our boutique and corporate team members. Through classroom and virtual facilitation, coaching relationships, in-store workshops, and by creating training resources, this role will serve as a central communication hub between our retail and corporate teams, and act as a local liaison for international training strategies.
  • The Manager of Learning & Development will report to the Director of Talent Development, Human Resources.

Principales activités

Implement instructionally-sound training strategies that consistently raise the level of performance and engagement of Hermès employees

Conduct needs analyses to identify performance-based training opportunities

Strategize and recommend creative learning solutions to help meet boutique and Hermès business objectives

Create engaging presentations and training collateral that ensure knowledge transfer and provide exceptional employee learning experiences

Facilitate classroom, virtual and in-store trainings that focus on selling skills, product-expertise and overall professional and leadership development

Maintain consistent follow-up post training, holding teams accountable for achieving training objectives and meeting goals

Track, report, and evaluate training programs for participation and effectiveness; make recommendations for new solutions and to improve existing offerings

Model Gracious Leadership and foster the Hermès of Paris culture with the Seven Standards of Service

Partner to employ successful onboarding strategies for new hires

Liaise with international partners to execute global training initiatives locally

Maintain the HR budget, and coordinate program and project logistics (i.e. participant and independent travel, invitations and communication, shipping, printing materials, borrowing merchandise, etc.)

Supervisory Responsibility: No

Budget Responsibility: Yes

Decision Making Responsibility: Yes

Profil du candidat

  • Required Qualifications:
  • Bachelor’s degree
  • Minimum of 5+ years of retail training, teaching, performance consulting, or similar experience (luxury brands or service industries preferred)
  • Ability to work independently and as an active team player
  • Strong instructional design, communication, and writing skills
  • Excellent classroom facilitation, presentation and interpersonal skills
  • A passion to learn and gain subject-matter expertise
  • Exceptional project management skills, with an ability to work on multiple priorities simultaneously
  • Strong ability to build cross-functional partnerships and influence across all levels and functions
  • Technologically adept and proficient in Microsoft Office, Excel, Word and PowerPoint
  • Ability to travel 50% of the time, dedicated to coaching and training facilitation (may require international travel and occasional weekend hours)
  • Preferred Qualifications:
  • French language skills are a plus
  • Candidates are encouraged to apply for this position even if their experience does not precisely match all specifications.