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Store Manager (W/M) Moscow Gum /les-opportunites/45044-store-manager-w-m-moscow-gum /en/opportunities/45044-store-manager-w-m-moscow-gum

Store Manager (W/M) Moscow Gum

  • Type de contrat : CDI
  • Pays : Russie
  • Ville : Moscou
  • Métier : Magasins-Encadrement
  • Expérience : Minimum 10 ans

Présentation de la société

Hermès Rus is looking for a Store Manager for its Fllagship in Gum departement Store.

Mission générale

  • The Store Manager of is in charge of all the aspects of the boutique including:
  • • Managing the store the Hermès way and beeing the Ambassador of Hermès towards the clients
  • • Ensuring the best possible working atmosphere to procure a motivating work environment and develop people
  • • Being on the floor to coach teams and participate to the selling process
  • • Being responsible for reaching store objectives in terms of budget (turnover, sales mix, etc.) and service
  • The Store Manager is supported by Supervisors and a Store Administrator.

Principales activités

1. Performance & Operations management
• Manage P&L
o Plan the development of sales in your boutique and control expenses
o Achieve net profitability in line within the agreed budget

• Follow-up store performance (sales, stock level, shrink rate), prepare reports and contribute to define and implement action plans in close relation with the Country Manager.

• Manage store buyings
o Implement a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
o Identify client needs and adjust buys accordingly
• Monitor stock on a regular basis (reorders and transfers) in cooperation with the Retail Merchandising Manager

• Ensure that back office is efficiently operated

• Ensure that all company’s procedures and systems are clearly understood, followed and run smoothly
o Become familiar and comply with the internal control policies
o Follow up compliance with company’s procedures

• Ensure proper maintenance in line with the agreed budget

• Follow up administrative process (e.g. till checks, orders) with the support of the Store Administrator

• Coordinate the roll-out of central projects / tools in the store (e.g. digital projects notably H-pad)

2. Team management

• Manage the team:
o Set objectives and assess performance
o Observe teams on the floor and provide ongoing feedback (in cooperation with Supervisors)
o Organize work within the team, delegate tasks as needed
o Communicate key information to the team, notably during morning briefing

• Create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
o Motivate teams, recognize individual and team efforts
o Oversee grooming
o Handle disciplinary matters and escalate as needed to HR

• Ensure team self-development
o Conduct direct reports reviews
o Be responsible for all staff induction including training and development
o Address concerns of individuals in a professional and well balanced way

• Coordinate with Admin for rotas and vacations

• Conduct recruitments in cooperation with Head Office

• Ensure the consistency of the store organization

3. Front office management

• Manage and monitor floor operations
o Welcome clients
o Ensure resources are allocated in coherence with clients flows
o Organize management back-ups

• Drive sales performance
o Assist teams occasionally in the selling process and front-office operations
o Encourage teams to develop cross-selling
o Ensure that floor is operated in consistence with company’s standards
o Follow up that sales teams reach their targets (budget, incentives)
o Act as role model for sale

• Ensure a high standard of customer service within the store
o Ensure that clients are continuously greeted in coherence with Hermès standards
o Motivate team members to provide an excellent service to each individual
o Be an ambassador of Hermès: demonstrate exemplarity and excellence in all client interactions
o Handle customer complaints (level 2) and be a strong support to the team in case of conflicts
o Ensure sales team have an extensive knowledge of Hermès culture and products

• Maintain its client portfolio and identify client development opportunities

• Oversee CRM activities (incl. ensuring database accuracy) and clientelling actions

• Ensure the excellence of aftersales service

• Ensure the excellence of Visual Merchandising

4. Communication and public relations
• Represent Hermès to existing and potential customers
• Be fully aware of the communication plan and to ensure that the sales team is properly informed of all relevant activity
• Network with local authorities, business associations, foundations
• Participate to local events within and outside the store
• Fully assist the Communication teams to implement any activity in relations with your store

Profil du candidat

  • Strong experience in Retail and management,
  • Passion for customer service,
  • Fluent in Russian and English, french would be a plus.