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Store Manager Flagship Madrid /les-opportunites/7583-store-manager-flagship-madrid /en/opportunities/7583-store-manager-flagship-madrid

Store Manager Flagship Madrid

  • Type of position : Regular position
  • Country : Spain
  • City : Madrid
  • Craft : General Management
  • Experience : Minimum 6 years

Company overview

Hermès Ibérica is looking for a Store Manager for its flagship store in Madrid (Ortega).

General mission

  • - Development of sales
  • - Building of the product offer
  • - Reinforcement of customer service
  • - Team management and motivation (19 employees)
  • - Supervision of compliance of internal procedures

Main activities

1. 1. Sales Management
• Keeps track of all foreseeable sales
• Ensures that all clients are atended according to internal standards
• Develops a selling strategy based on market trends, sales objectives and inventory control, according to the specifications of the General Manager.
• Implements this strategy with a quality and customer-service oriented sales policy
• Ensures that all the sales team fully understands the selling strategy and applies it

2. Buying
• Implements, in coordination with the Commercial Department, a proper buying strategy, based on the specificity of the boutique (demand, inventory and sales objectives)

3. Inventory
• Controls all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels
• Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

4. Merchandising
• Trains the sales team to develop proper merchandising skills
• Maintains shop display and environment with company set standard of daily operation

5. Customer Service
• Ensures that each member of the sales team provides an excellent service to every customer, in line with Hermès’ standards of customer service
• Supervises the quality of the after-sales Service of the boutique.

6. Team Management
• Motivates the sales team to serve all clients in excellent standards
• Keeps track of each individual performance, providing them with regular feedback and training.
• Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
• Ensures that everyone on the team receives proper support and in order to achieve their full potential

7. Sales Administration
• Ensures that procedures and systems are clearly understood and comply with the needs of the sales activities
• Ensures that all sales activities are properly processed according to the company’s procedures


8. Property Management
• Keeps up the Hermès boutique in excellent condition at all times
• Ensures proper maintenance and renovation works, in line with the agreed budget

Applicant profile

  • • Higher education and at least 6 years of relevant management of a store within the luxury industry
  • • Fluent on MS office
  • • Strong business sales sense with solid analytical skills
  • • Good customer relationship management skills
  • • Operational rigour
  • • Product sensibility
  • • Strong interpersonal and communication skills
  • • Empathy and excellent team management skills
  • • Excellent spoken and written Spanish and English (C1/C2 level).